Cloud Computing FAQ

Frequently Asked Question

Accordion SamNexStep Cloud™ is a suite of cloud-based services and software designed for the small and medium sized enterprises. NexStep customers subscribe to the specific products their company needs, Microsoft Exchange for email management. NexStep offers a complete, end-to-end solution for companies to host and manage their business. ple Description
Generic cloud services such as Google Apps, Microsoft Office 365 or Amazon Web Services are great services for the right companies. The small and medium sized enterprise segment requires more personal support. Smaller companies want to talk to a live support person when they have a question or a problem. NexStep provides that kind of personalized support.
While we hope to be your cloud service provider for a very long time, all NexStep services are month-to-month, and you can cancel your service at any time. You may notice that our terms and conditions clearly state that any and all data you store in our cloud is your property. Should you ever cancel we will be helpful and cooperative to return your data to you, either by secure Internet download or shipping your data to you on an encrypted hard drive. (We’ll just charge for the cost of incidentals, such as shipping.)
Very secure. Business organizations have an ethical responsibility to take steps to ensure that their employee and customer data is securely stored and remains confidential. As a cloud service provider that started servicing the he legal industry we understand the vital importance of data security, We’ve built our cloud infrastructure from the ground up with security in mind. Physical security, anti-hacker security, intrusion prevention, military-grade encryption. With the NexStep Cloud™ you’ll have the same level of security as commercial banks and other fortune-500 companies. Learn more about Security & Ethics.
Most fears about trusting client, customer or employee information to ‘the Internet’ are misplaced. One misconception is that information may be intercepted as it travels across the Internet. Modern encryption has progressed to the point where it is unbreakable. Cloud companies understand that their reputations for protecting customer information are crucial. A single security breach would cost them dearly. Your client information is more secure stored on a reputable, professionally managed cloud server than on your office computers. We empower lawyers and law firms to anticipate and confront the economic and management conflicts between the professional reality of e-filing, e-discovery, email, and data mining with the highly probable vulnerabilities and risks inherent in cyberspace. Founded by an ethics counsel with decades of experience, NexStep’s law firm cloud computing adheres to best practices, as expressed by state bar opinions and guidance, regarding lawyers’ ethical duties to clients and the court.
Within our terms and conditions you’ll find language that outlines our obligations to you in the unlikely event we are served with a subpoena regarding your data. We will immediately notify you of such service, giving you ample time to respond. We will not answer the subpoena until its imposed deadline, providing you maximum time to respond.
Our Expert Migration is a comprehensive, hands-on process by which we assess your current environment then carefully develop and execute your cloud migration plan. We will smoothly and systematically move your software applications, documents, email and data to the cloud, and we will do so on a schedule that works for your organization.
No. NexStep Cloud will eliminate not just your in-house servers, but costly IT support. While we’re happy to work alongside your established IT consultant or company, an IT expert is not necessary to take advantage of our cloud services. Having your entire business in the cloud will almost completely eliminate the IT headaches you may be used to.
Very reliable. All NexStep services include a financially-backed 99.99% uptime guarantee. To deliver this we’ve built a world-class infrastructure that spans multiple data centers throughout the US. Our data centers are SOC 2 Audited and HIPAA Compliant.
Yes. NexStep is a hosting platform designed to host all software, and can host about 99% of any windows-based software. We’re experts in hosting, migrating and supporting the most popular software. NexStep is compatible with virtually all printers, scanners and multifunction devices. Your local and network printers will appear and work within your virtual desktop just as they do on your local computer. NexStep also makes scanning a breeze and supports scan to desktop, scan to folder and scan to email.